khoka420 Privacy Policy

khoka420 gives the highest priority to your privacy. We believe that every user has the right to full control over their personal information. The purpose of this policy is to inform you transparently about what information we collect, why we collect it, how we store it, and in what circumstances it may be shared with third parties. Please read this policy in full before you begin using our platform.

01. What Information We Collect

When you register on the khoka420 platform and use our services, we may collect the following types of information:

A) Information You Provide Directly

• Full name and date of birth (for age verification — our services are available only to those aged 21 and above)
• Email address and username
• Mobile number (for verification with bKash, Nagad, Rocket, or Upay)
• National ID card or passport details (when identity verification is required)
• Bank account details or mobile financial service information
• Home address or mailing address

B) Information Collected Automatically

• IP address and device type
• Browser type and operating system information
• Time spent on our platform and pages visited
• Login time and session duration
• Transaction history and gaming activity information
• Information collected through cookies and similar tracking technologies

C) Information Received from Third Parties

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay, banks)
• Risk assessment information from fraud prevention service providers

02. Purpose of Using Your Information

We use the information we collect for the following purposes:

• Account Management: For registration, verification, and keeping your account secure.
• Transaction Processing: To complete deposits, withdrawals, and bonus payments.
• Service Improvement: To analyse and improve the performance of the platform.
• Customer Support: To resolve your issues and answer your questions via live chat.
• Security and Fraud Prevention: To prevent unauthorised access, money laundering, and other illegal activities.
• Responsible Gaming: To monitor your gaming behaviour and offer support where potential issues arise.
• Marketing Communications: To send you promotional information and updates with your consent.
• Legal Obligations: To comply with applicable laws and regulations.

03. Cookies and Tracking Technologies

The khoka420 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential Cookies: These are necessary for the core functionality of the platform, such as maintaining your session and saving your login state.
• Performance Cookies: Help us analyse site traffic and improve the user experience.
• Preference Cookies: Remember your language preferences and other settings.
• Security Cookies: Help detect fraudulent activity.

You can disable cookies in most browsers. However, disabling cookies may cause some features of the platform to not work properly.

04. Information Sharing and Disclosure

khoka420 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

A) Service Provider Partners

Trusted third parties may be needed to help operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and security solution providers. These partners operate under strict confidentiality agreements and may use your information only to provide the specific services required.

B) Legal Requirements

Information may be provided in response to a court order, government directive, or a lawful request from a law enforcement agency.

C) Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. You will be informed in advance in such cases.

05. Data Security Measures

To ensure the security of your personal and financial information, khoka420 has adopted industry-standard, multi-layered security measures:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by strong SSL encryption.
• Data Encryption: Sensitive information such as passwords and financial data is always stored in an encrypted state.
• Access Control: Only authorised personnel can access your information, and a log of every access is maintained.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
• Two-Factor Authentication: Two-factor authentication is available for additional account protection.
• Secure Data Centres: Our servers operate in data centres with internationally recognised security standards.

Even so, no method of data transmission or storage over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

06. Data Retention Period

We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Inactive Accounts: Even after an account is closed, information may be retained for a specific period to meet legal and regulatory requirements.
• Transaction Records: Financial transaction data may need to be retained for an extended period.
• Customer Service Records: The history of support-related communications is retained for a limited period.

Once the retention period has ended, information is securely deleted or anonymised.

07. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to have any inaccuracies in your information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that the processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive your data in a structured format.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw your consent at any time.

To exercise any of these rights, please contact us. We will respond to your request within a reasonable time.

08. Protection of Minors

khoka420 services are for those aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is carried out at registration, and if a user is found to be a minor, their account is closed immediately and the information collected is deleted.

09. International Data Transfers

To operate our services, your information may be stored or processed on servers in various countries. In such cases, we ensure that:

• Adequate data protection measures are in place in the countries concerned.
• Appropriate contractual safeguards are in place for data transfers.
• Data protection is ensured in accordance with international standards.

10. Third-Party Links

Our platform may contain links to third-party websites. khoka420 is not responsible for the protection of your information on those websites. You are advised to read the privacy policy of any third-party website before visiting it.

11. Changes to This Policy

khoka420 reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will:

• Update the revision date on this page.
• Notify you of the changes at your registered email address.
• Ask for your consent to the new policy the first time you log in.

If you continue using the platform after the changes, you will be considered to have given your consent to the new policy. You are advised to visit this page regularly.